faq

There is no right or wrong reason to seek therapy. If you’re struggling with something specific—such as trauma, depression, or relationship difficulties—therapy can provide a focused approach to healing. But it can also be a great fit if you're interested in personal growth, understanding yourself better, managing stress better, or simply wanting a dedicated time and space for self-care. Everyone’s journey is unique, and therapy offers a flexible, supportive space for whatever you need.

In a consult, the therapist will ask you to share what has brought you to therapy, any current challenges you are facing, and what you hope to achieve. This interactive session is also your opportunity to ask questions, express any hesitations you have about therapy, and see if the therapist's style and therapy approach aligns with your needs. The goal is to get a sense of what working together would be like and to see if it feels like a good fit for both of you.

In your first session, a therapist will focus on getting to know you --what's currently happening in your life, our current challenges, and your personal history to better understand your context and needs. Additionally, the therapist will aim to provide you with some initial tools or skills to support you right from the start, so you leave feeling empowered and ready to begin your journey. There will be time for you to ask questions, set goals, and discuss the next steps for future visits too.

There is no one-size-fits-all answer to how long therapy will last. For some, therapy might be a short-term process of a few weeks or months, especially if you have a specific issue you want to address. For others, therapy may be more long-term, particularly if you are dealing with complex challenges like trauma, ongoing mental health concerns, or are seeking continuous personal development. There is no set timeline; we will work together to find the pace and duration that best suits your needs and goals.

Youth or adult sessions are $190 for 50 minutes.

Couple therapy sessions are $220 for 50 minutes.

Sessions are offered via a secure telemedicine on-line platform.

Sessions are not covered under OHIP, however the majority of extended health benefits/employer benefits, do cover therapy provided by a registered social worker or psychotherapist. We encourage you to speak with your insurance provider about counselling services provided by a registered social worker or psychotherapist to determine eligibility and approved rates of coverage.

Although our private pay rates are standard for our specializations within Canada, we understand this may not work for everyone. We offer reduced rate appointments through our clinical training program.

The centre’s clinical interns are equipped with knowledge of the most current evidence-based practices in the mental health field. Case consultations, rigorous supervision, and training make our clinical interns equipped to work skillfully in this field. If you are interested in working with our clinical fellows, please schedule a complimentary consultation.

Payment can be made by email transfer or credit card and is due at the end of each session. Receipts are available upon payment so that you may submit it to your insurance company for reimbursement, if applicable.

We require a full 48 hours notice for the cancellation of an appointment. If you cancel with less than 48 hours notice or miss your appointment, you will be charged the full rate of the session, unless alternate arrangements have been made. Thank you for respecting our time and valuing the time that has been set aside for you.

Because the founder in an approved provider for plans like, you can have peace of mind knowing your session are eligible for reimbursement, eliminating any worry or uncertainty about coverage.

Yes, there is a fee for writing reports or documentation or reports. The charge depends on the time it takes to complete, with fees equivalent to either a half-hour or full session rate.

Canadians who access clinical services provided by social workers or psychotherapists have the ability to claim these services on their income tax through the Medical Expense Tax Credit (METC). Visit www.cra.gc.ca/medical to learn more about claiming the METC.

Your privacy is very important to us. The Ontario College of Social Workers and Social Service Workers and the College of Registered Psychotherapists, clearly define that all information you share with us is confidential and will not be communicated, directly or indirectly, to anyone without your informed consent. However, the law states there are rare exceptions to this rule, including serious safety concerns. We will review the confidentiality agreement prior to your appointment.

As well, we understand that protecting your personal information is critical. Our on-line telemedicine platform, Jane App is fully compliant with Canada’s Personal Health Information and Protection Act (PHIPPA), Personal Information Protection and Electronic Documents Act (PIPEDA), and other relevant mental health legislation. Rest assured, your health information is safeguarded at the highest standards, giving you confidence that your privacy is protected at every step.

Please click on our Book Now button or contact us directly by phone or email for a non-obligatory phone consultation. You do not require a referral.